New Vacancy: Customer Sales Advisor

At Plant and Safety, our mission is to ensure our customers’ Safety and Compliance by providing industry leading Testing, Inspection, Certification, and Training Services across the UK.

Our business was founded in 2019 and has quickly established itself as a growing national leader in our marketplace. Our market size is growing, and our share of that market is growing even quicker. Our business has significant potential for continued growth and the Customer Sales Advisor role will be a key role in supporting the requirements for both new and existing customers.

Our business needs brilliant people to help accelerate our future growth, and we want to employ people who can grow with the business.

The Customer Sales Advisor role will be office based at our facility in Cannock, Staffordshire.

Key Responsibilities include:

• Managing day to day customer enquiries, quotations, and renewals including following ups on a regular basis to provide support to the customer in their decision-making process.
• Supporting and advising customers on products and services offered by the company such as Engineering Inspection and Training Services.
• Build and maintain strong relationships with new and existing customers.
• Attending any internal and external events as required by the company to assist in the fulfilment of the responsibilities above.
• Working with both the Technical and Operational teams to ensure that sales are fulfilled in line with customer expectations.
• Engagement with customers through the website via live chat functionality.
• Communicate with new and existing customers to promote the brand image, reputation, and awareness of all products and services which the company provides.
• Working closely with the marketing department to identify opportunities to increase brand and product awareness.
• Attend essential sales meetings and develop an understanding of all the company’s services and products
• Keeping customers updated with relevant product and service information
• Ensuring that the operational teams have sufficient information handed over to ensure that customers needs are fulfilled in line with the agreed scope of work and expectations.
• Supporting ongoing improvements within the department and ensure that company processes, procedures, and standards are always maintained
• Working closely with the management team to ensure that SLA’s and KPI’s are achieved
• Carry out administrative duties in line with company processes and procedures.
• Any other duties as required by management
  
  

Desired Experience:

• Experience in working with customers and delivering excellent customer care
• Experience in dealing with inbound/ outbound sales
• Relevant qualifications such as GCSE’s, AS/A Levels, or a Degree
• Experience within a similar role and industry is desired, but not essential.
• Basic knowledge of health and safety, lifting, plant, or access equipment is desired, but not essential
  
  

Desired Qualities/ Skill Set:

• Customer Excellence
• Positive Attitude
• Proactive/ Self Motivated
• Creative Mindset
• Problem Solving
• Communication
• Organisation and Administration
• Willingness to develop and grow with the business
• Computer Skills (Word, Excel, and Outlook etc)

Salary and Benefits:

• Full time – Permanent
• Competitive Salary (£30,000 plus a performance based bonus scheme).
• 25 Days Holiday Per Year plus Bank Holidays
• Have your Birthday off on us!
• 3% Company Pension Contributions based on 5% Employee Contributions
• Further development and training opportunities
• Additional Bonus Schemes

Job Types: Full-time, Permanent

Work Location: In person